Please note that tracking data will be emailed to you if you paid via card on the website or will be updated in the Paypal transaction when the item is sent and this will allow tracking of you item.

Please ensure that you check the item before signing for it, if it is damaged reject the item and have it returned to us for a replacement, free of charge.

Delivery charges vary on location:

Normal UK charges (inc NI, Scottish Islands, Isle of Mann, etc zero surcharges)

Parcelforce express24 = £16.99

Parcelforce express48 = £12.99

Standard 3-5 day shipping = £9.99 (various couriers used)

Our larger fires are shipped via Parcelforce Express48 Large or Pallet, this is to ensure they reach you in perfect condition.

The various costs are showing on the product pages.

Once your wall mounted electric fire is ordered and paid for it is usually shipped the next working day, there is the option to upgrade to a Saturday delivery (£10) if you wish.