Hi,

We hope you are all well and coping during these most unprecedented times.

We have several fires on preorder at present and most of them are approaching their delivery dates.

We have seen some delays with recent shipments due to many issues caused by COVID such as the bulk load of PPE in containers clogging up the ports, extra time for unloading due to cleaning and also the general staff absences.

We are still having throughput of goods and we do our best to estimate delivery times right from the start of a preorder (sometimes 8 weeks in advance of arrival) this is to offer our customers the best discount possible on our upcoming arrivals.

If there are any delays these will be updated on the product page, at the top showing the delivery date.

As soon as these wall mounted electric fires arrive to us we ship them straight off to you, mostly on the day of arrival - so there are no delays caused by us.

Tracking is emailed/texted to you and then the couriers in the UK deliver.

We ask for patience and understanding if there are and slight delays (days, not weeks) as we all move forwards at this difficult time.

Many Thanks

Chris - MD